Program FAQs
What is the Dominion Energy Smart Thermostat Reward program?
The Smart Thermostat Reward program is a voluntary program for Dominion Energy’s residential customers with eligible smart thermostats. Throughout the year, during times of high energy demand, Dominion Energy may make small, temporary temperature adjustments to enrolled smart thermostats. These adjustments help ease pressure on the grid, reduce the use of less efficient power sources, and support a cleaner energy future — all while keeping energy costs low for everyone.
Adjustments are limited to no more than 4 degrees adjustment to Device setpoint during an Event, excluding pre-heating or pre-cooling. Events may occur at any time and will adjust mode of operation, Device mode, setpoint, or other settings, as applicable, with the intent of impacting energy usage.
Participants will receive a one-time $25 enrollment rebate after successfully enrolling in the program. Enrolled customers will also receive an annual $25 rebate for participating.
Am I eligible to enroll in the program?
To be eligible for Dominion Energy’s Smart Thermostat Reward program, you must:
- Be a Dominion Energy residential electric customer in Virginia.
- Use a qualified smart thermostat that’s connected to Wi-Fi.
- Agree to brief thermostat adjustments during high-demand periods.
- Not be enrolled in any other demand response program.
What do I get for enrolling?
How do I earn the $25 annual reward?
If I replace my thermostat, can I get another $25 reward?
Which thermostats qualify for the program?
ecobee
ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential
Where can I find the Terms and Conditions for the program?
How do I sign up for Dominion Energy’s Smart Thermostat Reward program?
If you already have a qualifying thermostat, select your brand from the list of eligible models and click “Enroll Now.” You’ll be directed to a short enrollment form.
If you don’t have a qualifying thermostat, you can choose one from the list, purchase and install it, then return to complete your enrollment.
Once Dominion Energy confirms your eligibility, you will receive a confirmation of your enrollment status via the email address linked to your thermostat account.
How will I know that a temperature adjustment is in progress?
What happens during an event?
During an event, your thermostat will be adjusted by up to 4 degrees above or below your current setting for no more than 4 hours.
Sometimes, your thermostat may pre-cool or pre-heat your home before an event starts to help you stay comfortable — though this may not happen if the event is urgent.