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Receive $50 when you enroll your Wi-Fi-connected thermostat in the Customer Flex pilot!

The Customer Flex pilot looks at how small, voluntary changes in electricity use could make a difference during busy periods. When energy demand spikes, your thermostat may briefly adjust to help balance electricity use. You’ve always got the option to opt out, so you stay in control while being rewarded.

Learn more about the program

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How it works

Sign up

Single-family residence or business customers with an eligible Wi-Fi-connected thermostat, in parts of FortisAlberta’s service area, with central air conditioning and/or a heat pump, may be eligible to participate.

If you have an eligible Wi-Fi connected thermostat, you should have received a notice through your corresponding app about enrolling in the pilot.

Earn $50

Eligible customers can choose to enroll their Wi-Fi-connected thermostat via this web page or directly using their existing device and account.

 

 

 



Stay in control

Customers can opt-out of an event at any time using their device or corresponding smartphone app. Adjustments are set within defined limits and designed to minimize impact on comfort.

 

 

 

  
 

 

Choose your thermostat to get started

Don't have a Wi-Fi connected thermostat yet?  Browse thermostats →

 

Wi-Fi-connected thermostats already make it easy and convenient to manage your home’s electricity use. Now with the Customer Flex program, you can receive financial rewards as well.

When you join Customer Flex, you'll get rewarded for allowing small, brief temperature adjustments during periods of peak electricity demand. You’ll receive a $50 virtual prepaid Mastercard® upon acceptance into the program, with additional rewards based on the extent of your participation. You get to stay in complete control: participation is voluntary and you can opt-out at any time.

Need more info? If you have additional questions about the program, please visit our FAQ page or contact our program partner, EnergyHub, at Customerflex@energyhub.com.

FortisAlberta does not approve or endorse any one device or vendor over another and is not responsible for vendors’ services and products.

The FortisAlberta logo is owned by FortisAlberta.