NV Energy Smart Thermostat program FAQ

What is the NV Energy’s Smart Savers program? 

• The Smart Thermostat program is a voluntary program for NV Energy’s residential customers with eligible smart thermostats.When summer temperatures rise and electricity use spikes, NV Energy may make small, temporary temperature adjustments to enrolled smart thermostats. These adjustments help ease pressure on the grid, reduce the use of less efficient power sources, and support a cleaner energy future — all while keeping energy costs low for everyone.
• Adjustments are limited to 4 degrees or less and last no more than 4 hours. Most events happen between 1–7pm MT, but they may occur between 6am–10pm MT
• Participants will receive a one-time $50 bill credit (limit one per household) after successfully enrolling in the program. You’ll also get a $50 bill credit each year you remain in the program. 

Am I eligible to enroll in the program? 

To be eligible for NV Energy’s Smart Thermostat program, you must: 

• Be a NV Energy residential electric customer 

• Have the electric service in your name.

• Use a qualified smart thermostat that’s connected to Wi-Fi.

• Agree to brief thermostat adjustments during high-demand periods.

• Not be enrolled in any other demand response program 

What do I get for enrolling? 

You’ll receive a one-time $50 bill credit after you successfully enroll in the program. Limit one per household. 

When will I get my $50 bill credit? 

Your bill credit will be applied to the account associated with your thermostat registration within 60 days of being accepted into the program.  

How do I earn the $20 annual reward? 

As long as you remain actively enrolled in the program, you’ll receive $5 per month of participation, up to a $20 bill credit following the anniversary of your enrollment each year. The $20 bill credit will be applied to your bill. Limit one per household. 

If I replace my thermostat, can I get another $50 reward? 

No, the reward is limited to one per household. However, you’ll still be eligible for the $50 annual reward as long as your new thermostat qualifies you to remain in the program. 

Where can I find the Terms and Conditions for this program?

How do I sign up for NV Energy’s Smart Thermostat program? 

If you already have a qualifying thermostat, select your brand from the list of eligible models and click “Enroll Now.” You’ll be directed to a short enrollment form.

If you don’t have a qualifying thermostat, you can choose one from the list, purchase and install it, then return to complete your enrollment. 

Once NV Energy confirms your eligibility, you will receive a confirmation of your enrollment status via the email address linked to your thermostat account. 

How will I know that a temperature adjustment is in progress? 

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application. 

What happens during an event? 

During an event, your thermostat will be adjusted by up to 4 degrees above your current setting for no more than 4 hours.

Sometimes, your thermostat may pre-cool your home before an event starts to help you stay comfortable — though this may not happen if the event is urgent. 

Will these adjustments affect my comfort? 

Can I opt out of an event? 

What if I want to leave the program? 

Who can I contact with questions?