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Orange & Rockland Smart Savers FAQ

How do I sign up for Smart Savers? 
 

  • Confirm your eligibility for the Smart Savers program with these three questions:

    1. Are you an Orange & Rockland residential or commercial customer in either New York or New Jersey?

    2. Do you use your thermostat to control your central air conditioning?

    3. Will you allow Orange & Rockland to make short, low impact thermostat adjustments on high energy usage days?

  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in Smart Savers or if you would like to purchase an existing thermostat.

  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in Smart Savers.

  • Click the Get Started button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.

  • Once your eligibility is confirmed by Orange & Rockland, you will be enrolled in the program. You will receive notification on your eligibility status in your email

How do I receive the $85 enrollment incentive?
 
You will receive a one-time Virtual Visa® Prepaid Card for $85 per thermostat you’ve enrolled within six to eight weeks of being accepted into the program. If you have purchased your thermostat through the myORU store and have enrolled in the Smart Savers program, you will receive your $85 either at the point of sale or via email as a Virtual Visa® Prepaid Card depending on the model of thermostat you select.
If I replace my old thermostat with a new model, will I receive an additional enrollment incentive?
 
No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

Will participating in the program negatively impact my home’s comfort?
 
Participating in the program allows Orange & Rockland to make brief, limited adjustments to your home’s thermostat during periods of peak electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort, and will occur on non-holiday weekdays and weekends. You can easily opt out of an event at any time, for any reason.
How will I know if I’m eligible to enroll?
 
To be eligible to enroll, you must meet the following qualifications:

  • You are an Orange & Rockland residential or commercial customer in either New York or New Jersey.

  • You use your thermostat to control your central air conditioning.

  • You have (or will purchase) a qualifying internet-connected thermostat.

Which thermostats qualify for the program?
 
Below is the current list of qualifying thermostats.

Provider

Approved Thermostats

Alarm.com

Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat; Smart Thermostat HD (ADC T40K-HD); ADC T3000, ADC T2000, ecobee Thermostat, Honeywell T6

 Amazon

 Amazon Smart Thermostat

ecobee

ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential

Sensi

Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat, Sensi Lite Smart Thermostat, Sensi Touch 2 Smart Thermostat

Honeywell Home

Wi-Fi T5+ Smart Thermostat, Wi-Fi T6 Pro Smart Thermostat, Wi-Fi T9 Smart Thermostat, Wi-Fi T10 Smart Thermostat

Honeywell TCC

Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, Wi-Fi 9000 Smart Thermostat, Wi-Fi 7-Day Programmable Smart Thermostat, Wi-Fi VisionPro 8000 Smart Thermostat, Wi-Fi Round Smart Thermostat

Google Nest

Google Nest Learning Thermostat (4th gen), Google Nest Learning Thermostat (3rd gen), Google Nest Thermostat, and Google Nest Thermostat E

Vivint

Radio Thermostat CT100 with Vivint Go!Control Panel

 

Where can I find the Terms & Conditions for this program?
 
Terms and Conditions for all thermostat providers can be found here.

Are Lux devices supported in this program?

Starting September 30, existing Lux devices and models will no longer be supported in this program as the devices will no longer be connected and controllable for demand response purposes. If you would like to stay in the program, you can switch to another eligible smart thermostat listed on this page.

Am I allowed to opt out of demand response events?
 
Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.
 

 

Does opting out of the pre-cool opt me out of the demand response event?
 
For the majority of devices, when you opt out of the pre-cool, you are also opting out of the demand response event. If you own an ecobee device, you must also opt out of the demand response event.
What if I have additional questions about the program?
 
What if I have additional questions about the program?

You can reach out to oru@energyhub.com.

 

Orange & Rockland does not approve or endorse any one device or vendor over another and is not responsible for the vendors’ services and products. The Orange & Rockland logo is owned by Orange & Rockland.

*“Orange & Rockland” refers to both New York customers, as well as New Jersey customers served by Rockland Electric Company (“RECO”).

** The $25 annual incentive is issued after the second summer of enrollment, and only when you participate in at least 80% of event hours.

Google, Nest Thermostat, Nest Learning Thermostat and Nest Thermostat E are trademarks of Google LLC.