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 Entergy New Orleans FAQ 

What is Entergy New Orleans VPP program?

The Entergy New Orleans VPP program rewards residential and commercial customers for allowing Entergy New Orleans to discharge their battery storage systems during times of high demand.

Entergy New Orleans sends signals to inverters that control batteries to reduce peak energy use, reduce air pollution, and lower electricity costs.

How will I know if I’m eligible to enroll?

To participate in the Entergy New Orleans VPP program, you must be a Entergy New Orleans electric customer. You must also use a battery storage system controlled by a supported battery or inverter manufacturer, and your battery must perform in accordance to what is in your interconnection service agreement (ISA).

Please see the list of supported inverter manufacturers and battery models below. You can also reach out to your installer to see if they install one of the supported inverters.

Enphase

Eligible Inverters

Eligible Batteries

Paired with IQ8, IQ7, IQ6, MC4 microinverters

IQ Battery (including 3T, 10T, 5P and 10C)

Tesla

Eligible Inverters

Eligible Batteries

All solar inverters

Powerwall 2**, Powerwall 3**, Powerwall+**

Where can I find the Terms and Conditions for the program?

You can find the terms and conditions for all battery manufacturers here: Terms and Conditions

What is the incentive for participating?

 By enrolling and participating in the program, you earn $125 per average kW used throughout the year. On average customers earn $360 per year in this program. 

 
 How much can I expect to earn? 

Your payment will be based on your average power contribution during peak events.

For residential and commercial customers, a typical battery could contribute up to an average of 6 kW per event which would earn $360 each year.

For residential customers, there is a participation incentive cap of $600. For commercial customers there is a participation incentive cap of $1,800.

Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery storage system vendor or installer for more information about your battery's expected contribution and the incentive you can expect to earn.

When and how can I expect to receive my incentive?

Incentive payments for performance will be made by end of March of the following year, paid as checks. Please be sure to give your correct address when enrolling so that your incentive goes to the right place.

How can I ensure that I’ll still have backup energy if I need it?

Entergy New Orleans will not call events if a severe storm is forecast to ensure customers battery storage systems can be utilized for backup power if needed.

In addition, some battery vendors can help you configure your system to limit how much your system will discharge during events. Please note however that this will affect how much your system will earn.

Can I participate if I have a battery storage system only (without solar)?

Customers who don’t have a renewable energy system but do have an energy storage system that charges from the electricity grid may participate in the VPP program.

Do I need to maintain an internet connection to my energy storage system?

Yes. If we cannot communicate with your energy storage system, or if your energy storage system cannot discharge when needed (due to a maintenance issue), the incentive paid will be affected.

How do I unenroll from the program?
Please contact your battery vendor or installer, or entergyno-vpp@energyhub.com to unenroll from the Entergy New Orleans program. 

 Entergy New Orleans does not endorse specific devices or manufacturers. All products and services remain the responsibility of their providers.

The Entergy New Orleans logo is owned by Entergy New Orleans.