Entergy Texas FAQ

What is Entergy Texas’s Battery Storage Solutions program?

• The Battery Storage Solutions program rewards customers for allowing Entergy Texas to discharge their battery storage systems during times of high demand.

• Entergy Texas sends signals to inverters that control batteries to reduce peak energy use, reduce air pollution, and lower electricity costs.

• Events will take place on weekdays (excluding federal holidays) between 1 pm and 7 pm. Events will last 1.5 hours on average.
  

How will I know if I’m eligible to enroll?

• To participate in the Battery Storage Solutions program, you must be an Entergy Texas electric customer. You must also use a battery storage system controlled by a supported battery or inverter manufacturer, and your battery must perform in accordance with what is in your interconnection service agreement (ISA).

• Please see the list of supported inverter manufacturers and battery models below. You can also reach out to your installer to see if they install one of the supported inverters.
  

Where can I find the Terms and Conditions for the program?

What is my incentive for participating?

By enrolling and participating in the program, you earn up to $325.

When and how can I expect to receive my incentive?

• Customers must enroll by September 15th to qualify for the $325 participation incentive. 
• After the season ends on September 30th, incentive payments for performance will be made between October and November each year, paid as an e-prepaid card, sent via email. Please be sure to give your correct email address when enrolling so that your incentive goes to the right place.

Entergy Texas will not call events if a severe storm is forecast to ensure customers’ battery storage systems can be utilized for backup power if needed.

• Yes. You can opt out of three events per season, and out of any events during a National Weather Service alert of weather that may cause an outage.
• If you opt out more frequently than three events per season, then you will not receive the incentive for that season.
• Ability to opt out of events varies by battery storage system manufacturer. Please check with your manufacturer or within your battery storage system mobile app for more information.

• Yes. If we cannot communicate with your energy storage system, or if your energy storage system cannot discharge when needed (due to a maintenance issue), the incentive paid will be affected.
• Failure to maintain a reliable internet connection may result in removal from the program.

How do I unenroll in the program?