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Eversource Battery Incentive FAQ for Energy Storage Solutions Demand Response Season

Information is subject to change. Please check back if you have not received your payment.

Enphase

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

Emporia

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

FranklinWH

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $200/π‘˜π‘Š = $1,200

    • With FranklinWH taking 10% of the incentive the customer will receive $1,080

How is payment allocated?

Payment will be allocated by Eversource. However, FranklinWH customers who enrolled after April 7, 2025 will receive 90% of their incentive with 10% being taken by FranklinWH as a service fee.

Fortress

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

Generac (does not apply to the Guaranteed Incentive Program)

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

Generac (Guaranteed Incentive Program)

When and how can I expect to receive my incentive?

Incentive payments for performance will be made by the end of the calendar year, paid as a check. Please check for more detail.

How can I claim my incentive?

No action is needed to claim your check. Generac will be mailing your check to your registered address.

Who can I contact with any questions?

Please contact or 888-436-3722 for any additional questions.

How is payment allocated?

Payment will be allocated by Generac. There is a flat fee based on the capacity of the battery. See details .

General Motors

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

SolarEdge

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

SolArk

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

Sonnen

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please contact eversource@energyhub.com with any questions.

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.
  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

How is payment allocated?

Payment will be allocated by Eversource. Customers receive 100% of their incentives.

SunStrong (formerly Sunnova)

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead. 

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you registered for the portal and linked your bank account, your incentive will be directly deposited.

Who can I contact with any questions?

Please call 877-237-1824 or email eversource@energyhub.com with any questions.


How is performance calculated? (For Loan Customers Only)
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.

  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events (40-60 events).

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

    • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200 will go to their loan balance reduction

How is payment allocated?

Payment will be allocated by Sunnova. Lease customers receive a flat bill credit every month not based on their performance.

 
 
 
 

Tesla

When and how can I expect to receive my incentive?

Performance incentive payments will be made by direct deposit (ACH). Customers will receive an email from J.P. Morgan, our payment processor, with instructions to set up their accounts in the J.P. Morgan system. You can also view instructions here. If ACH is not set up, a check will be mailed instead.

How can I claim my incentive?

You’ll receive an email from J.P. Morgan with instructions to register for their secure payment portal. The portal allows ACH (direct deposit) recipients to view payment history. Once you have registered for the portal and linked your bank account, your incentive will be directly deposited. If you do not wish to enable direct deposit, a check will be mailed to you.

 

Who can I contact with any questions?

Please contact vppsupport@tesla.com with any questions. 

How is performance calculated?
  • Your payment will be based on your average power (kW) contribution during peak events. A typical home battery could contribute up to an average of 4 kW per event which would earn $1,200 for the season.

  • Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery vendor or installer for more information about your battery’s expected contribution and the incentive you can expect to earn.

  • The table below shows the results of a fictional customer’s curtailment performance over a season that had 3 demand response events. In reality, dispatch seasons have many more events.

Event

Performed Curtailment Amount

Event 1

3 kW

Event 2

4kW

Event 3

5 kW

  • The customers average performance over the season would be: 4 kW

  • The total performance incentive for this fictional customer for the season would be:

    • Average Season Performance = (3 π‘˜π‘Š + 4 π‘˜π‘Š + 5 π‘˜π‘Š ) / 3 = 4 π‘˜π‘Š

    • 4 π‘˜π‘Š βˆ™ $300/π‘˜π‘Š = $1,200

    • With 20% being taken by Tesla, the total is $960

How is payment allocated?

Payment will be allocated by Eversource, with Tesla keeping 20% of customer incentive as a service fee.

*Energy Efficiency customers served by Cape Light Compact are eligible for the Cape Light Compact battery program. Find out more information here: capelightcompact.org/enrollmybattery

**Please note that participation in ConnectedSolutions requires that your system perform according to what is established in your interconnection agreement. Please discuss with your battery installer if you are unsure what this entails.

The Energy Storage Solutions program is overseen by the Public Utilities Regulatory Authority (PURA), is paid for by electric ratepayers, and is administered by the Connecticut Green Bank, Eversource, and UI.