• EV Charger Rewards is a program offered by Dominion Energy designed to help EV owners offset the cost of charging at home, by allowing Dominion Energy to make adjustments to their charging schedule or speed* to help manage impacts on the electrical system during periods of high electric demand. By participating in the program, you are helping manage energy demand on the electrical system during peak hours, times when energy usage dramatically increases. The EV Charger Rewards program seeks to take some of the strain off the grid during those busier times of the day to avoid costly upgrades to the electrical system. This will help Dominion Energy maintain reliability and affordability for all its customers.

• Join EV Charger Rewards by enrolling your qualifying new Level 2 charger and agreeing to let Dominion make brief adjustments to your charger’s energy use during periods of increased electric demand. You earn a $40 virtual prepaid Mastercard® on the anniversary of your enrollment, every year you remain enrolled.

• Adjustment events can occur any day of the week except on holidays. Typical event times are between 2-7pm during the summer and between 5-10am and 2-7pm during the winter. There are a maximum of 45 energy events per year. You will be notified before an event via your charger’s app. You can opt out of an event at any time by adjusting your charger back to its normal settings.

• Once you enroll in EV Charger Rewards, you can also earn a $125 rebate if you apply for the program rebate within 120 days of purchase of your Level 2 charger. Just submit a separate rebate application on our rebate portal at https://dominion.myrebateportal.com. 
  
  *How your charger responds to events is dependent on the specific charger purchased. See below in this FAQs for further details.

• You must be living in a single-family detached residence, a single-family attached residence (such as a townhome), or a single family manufactured home (such as a mobile home or modular home).

• Customers already enrolled on the Off-Peak Plan or other Time of Use rates are not eligible to participate in this Program.

• If you remain in the program, the annual $40 incentive will be paid upon the anniversary of your enrollment in the form of a Prepaid Mastercard.

Notifications prior to an event:

ChargePoint

ChargePoint provides notifications via email, text message and in its app as soon as an event is scheduled. If an event is scheduled more than 24 hours before its start, then the notification will be sent 24 hours ahead.

For example:

• If an event is scheduled for a Wednesday between 5 pm and 9 pm on the previous Tuesday morning, a participating customer will receive a notification on Tuesday at 5 pm regarding the Wednesday 5 pm event.

• If an event is scheduled for a Wednesday between 5 pm and 9 pm on that Wednesday morning at 10 am, participating customers will receive an alert at 10 am.

• For more details on setting up ChargePoint notifications, please click here.

Emporia

• Currently, Emporia does not provide notifications prior to an event.

EvoCharge

• Customers will receive a push notification from the EvoCharge app when an event is scheduled and when the event begins.

Wallbox

• Wallbox provides notifications via email before the start of an event. The email will include a link to opt out if needed. You will receive this email to the email address that you used to sign up for the program.

Notifications during an event:

ChargePoint

• When the event is in progress, the charger’s charging status either displays as paused or stopped or at a lower charge rate depending on the goal for the given energy event.

• Customers can tap on the “Utility Event” option in-app and turn participation off to continue charging as usual. 

• The event will disappear from the in-app screen automatically once it ends. When the charger has a set charging schedule and there is an event during the scheduled charging time, the app screen will update to display when the charger will begin recharging on its set schedule based on the event duration.

• If the user turns the participation toggle off, the charging status updates from the scheduled time it would resume charging to “Not participating.”

Emporia

• When an energy event is occurring or scheduled, customers will be able to see “Your Utility may control this device” or “Your Utility is controlling this device” and the event time in their apps charging screen.

• Customers can opt out of an energy event and start charging immediately by making any change to their charger charge rate in the app.

EvoCharge

• When an energy event is occurring or scheduled, customers will see “Current Event” or “Upcoming Event” in their home screen.

• Customers can opt out of an energy event and start charging immediately by toggling to “opt out” or by “sliding to start charging”.

• Customers will receive a push notification from the EvoCharge app when the event ends.

Wallbox

• When an event is occurring, customers will see that their charging may be paused. To confirm that this is due to an event, please check to see if you received an event notification email.

• When the event is in progress, the charger’s charging status either displays as paused or stopped or at a lower charge rate depending on the goal for the given energy event.

• Customers can tap on the “Utility Event” option in-app and turn participation off to continue charging as usual.

• The event will disappear from the in-app screen automatically once it ends. When the charger has a set charging schedule and there is an event during the scheduled charging time, the app screen will update to display when the charger will begin recharging on its set schedule based on the event duration.

• If the user turns the participation toggle off, the charging status updates from the scheduled time it would resume charging to “Not participating.”

Emporia

• When an energy event is occurring or scheduled, customers will be able to see “Your Utility may control this device” or “Your Utility is controlling this device” and the event time in their apps charging screen.

• Customers can opt out of an energy event and start charging immediately by making any change to their charger charge rate in the app.

Wallbox

• When an event is occurring, customers will see that their charging may be paused. To confirm that this is due to an event, please check to see if you received an event notification email.