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Program FAQs

What is the AEP Ohio’s Smart Savers program?

The Smart Thermostat program is a voluntary program for AEP Ohio’s residential customers with eligible smart thermostats. Throughout the year, during times of high energy demand, AEP Ohio may make small, temporary temperature adjustments to enrolled smart thermostats. These adjustments help ease pressure on the grid, reduce the use of less efficient power sources, and support a cleaner energy future — all while keeping energy costs low for everyone. 

Adjustments are limited to 4 degrees or less and last no more than 4 hours. Most events happen between 1–7pm ET, but they may occur between 6am–10pm ET 

Participants will receive a one-time $50 prepaid Mastercard (limit one per household) after successfully enrolling in the program. You’ll also get a $50 prepaid Mastercard each year you remain in the program. 

Am I eligible to enroll in the program?

To be eligible for AEP Ohio’s Smart Thermostat program, you must: 

  • Be an AEP Ohio residential electric customer 
  • Have the electric service in your name.
  • Use a qualified smart thermostat that’s connected to Wi-Fi.
  • Agree to brief thermostat adjustments during high-demand periods.
  • Not be enrolled in any other demand response program 

What do I get for enrolling? 

You’ll receive a one-time $50 prepaid Mastercard after you successfully enroll in the program. Limit one per household.

When will I get my $50 prepaid Mastercard? 

Your prepaid Mastercard will be sent to the email address associated with your thermostat registration within 60 days of being accepted into the program.

How do I earn the $50 annual reward? 

As long as you remain actively enrolled in the program, you’ll receive a $50 prepaid Mastercard following the anniversary of your enrollment each year. The $50 prepaid Mastercard will be sent to the email address used to register your smart thermostat. Limit one per household. 

If I replace my thermostat, can I get another $50 reward? 

No, the reward is limited to one per household. However, you’ll still be eligible for the $25 annual reward as long as your new thermostat qualifies you to remain in the program. 

Which thermostats qualify for the program?

ecobee

ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential

Google Nest

Google Nest Learning Thermostat (4th gen), Google Nest Learning Thermostat (3rd gen), Google Nest Thermostat, and Google Nest Thermostat E

Honeywell Home

Wi-Fi T5+ Smart Thermostat, Wi-Fi T6 Pro Smart Thermostat, Wi-Fi T9 Smart Thermostat, Wi-Fi T10 Smart Thermostat 

Honeywell Home TCC

Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, Wi-Fi 9000 Smart Thermostat, Wi-Fi 7-Day Programmable Smart Thermostat, Wi-Fi VisionPro 8000 Smart Thermostat, Wi-Fi Round Smart Thermostat 

Sensi

Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat, Sensi Lite Smart Thermostat, Sensi Touch 2 Smart Thermostat 

Amazon

Amazon Smart Thermostat 

Where can I find the Terms and Conditions for the program?

www.energyhub.com/terms

How do I sign up for AEP Ohio’s Smart Thermostat program? 

If you already have a qualifying thermostat, select your brand from the list of eligible models and click “Enroll Now.” You’ll be directed to a short enrollment form.

If you don’t have a qualifying thermostat, you can choose one from the list, purchase and install it, then return to complete your enrollment. 

Once AEP Ohio confirms your eligibility, you will receive a confirmation of your enrollment status via the email address linked to your thermostat account. 

How will I know that a temperature adjustment is in progress? 

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application. 

What happens during an event? 

During an event, your thermostat will be adjusted by up to 4 degrees above or below your current setting for no more than 4 hours.

Sometimes, your thermostat may pre-cool or pre-heat your home before an event starts to help you stay comfortable — though this may not happen if the event is urgent. 

Will these adjustments affect my comfort? 

No, adjustments are small, and your comfort is always the priority. You can opt out of any event at any time through your thermostat, app, or web browser.

Can I opt out of an event? 

Yes, absolutely. You’re always in control and can opt out of any event from your thermostat, mobile device, or web app. 

What if I want to leave the program? 

You can leave the program at any time. Just send an email to aepohio@energyhub.com to request removal. Once you’re unenrolled, you won’t receive the annual $25 reward and your thermostat will no longer participate in events. 

What if I have additional questions about the program?

We’re happy to help. You can reach us at aepohio@energyhub.com with any questions about the program.