Avista MyEnergy Rewards: Smart Thermostat Program 

• The MyEnergy Rewards: Smart Thermostat Program is an optional program for Avista’s residential customers with eligible smart thermostats.

Why is Avista offering this program?

• Electricity demand continues to grow as more homes, businesses, and technologies rely on electricity.

• Programs like this help reduce strain on the electric system during short periods of especially high demand. When customers make small changes together, it helps support reliable energy service for the community.

Is this program right for everyone?

• This program may not be the best fit for every household. Customers who require precise temperature control for health, medical, or personal reasons should carefully consider their household needs before enrolling.

To be eligible for Avista’s MyEnergy Rewards: Smart Thermostat Program, you must:

• Be an Avista residential electric customer

• Have the electric service in your name

• Use a qualified smart thermostat that’s connected to Wi-Fi

• Agree to brief thermostat adjustments during high-demand periods

• Not be enrolled in any other Avista MyEnergy Rewards programs

How do I sign up for Avista’s MyEnergy Rewards: Smart Thermostat Program?

• If you already have a qualifying thermostat, select your eligible models and click "Enroll Now." You'll be directed to a short enrollment form to choose your thermostat.
  
  
• If you don’t have a qualifying thermostat, you can choose one from the list, purchase and install it, then return to complete your enrollment.
  
  
• Once Avista confirms your eligibility, you will receive confirmation of your enrollment status via the email address linked to your thermostat account.
  

• You’ll receive a one-time $30 bill credit per device after you successfully enroll in the program.

What if I have more than one central air-conditioning system in my household?

• You can enroll up to two qualifying smart thermostats per household. You’ll receive an enrollment incentive of $30 for each device and participation incentives of up to $20 per season for each thermostat.

When will I get my $30 bill credit?

• Your bill credit will be applied to the Avista Utilities account associated with your thermostat registration within 60 days of being accepted into the program.

• As long as you remain actively enrolled in the program, you’ll receive a $5 bill credit for each month from June through September, up to a maximum of $20 each summer season. The bill credit will be applied to the account used to register your smart thermostat.
  

If I replace my thermostat, can I get another $30 reward?

• No. If your new thermostat qualifies for the program, you can stay in the program by enrolling the replacement thermostat and continue to earn the $20 annual reward.

• Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• Adjustments are limited to 4 degrees or less and last no more than 4 hours. Most events happen between 1–7pm Pacific Time, but they may occur between 6am–10pm Pacific Time.

What happens during an event?

• During an event, participating thermostats will be adjusted by up to 4 degrees above your current setting for no more than 4 hours.
  
  
• Sometimes, your thermostat may pre-cool your home before an event starts to help you stay comfortable — though this may not happen if the event is urgent.

Can I opt out of an event?

• Yes, absolutely. You’re always in control and can opt out of any event from your thermostat, mobile device, or web app.

Will I notice an adjustment?

• Adjustments are designed to have little impact on comfort and are limited in duration. Most customers do not notice a significant difference. However, comfort preferences vary. You can opt out of any event at any time through your thermostat, mobile app, or web browser.

How often will events occur?

• The number of events may vary from year to year depending on weather conditions and system needs.
  

Can Avista change my thermostat all the time?

• No. Your thermostat always remains under your control. The program only allows temporary adjustments during limited periods of high energy demand. You can change your thermostat settings or opt out of any event at any time.
  

• You can find the program terms and conditions for all thermostat providers here: Terms and Conditions

• You can leave the program at any time. Send an email to AvistaSmartThermostat@energyhub.com requesting removal. Once you leave the program, your thermostat will no longer be adjusted during events, and you will no longer receive the annual $20 participation reward.

• We’re happy to help. You can reach us at AvistaSmartThermostat@energyhub.com with any questions about the program.