Smart Cycle FAQ

What is the Smart Cycle program?

• When summer temperatures climb, demand for electricity increases. The Smart Cycle program is designed to help reduce high electricity—or peak—demand. Reducing peak demand can help control costs for all customer’s long term.
• Participants agree to brief, limited adjustments of their thermostats during peak electric demand periods from March 1 through November 30. Enrolled customers can anticipate at least one adjustment and a maximum of 15 adjustments per season. Adjustments will not occur on weekends or holidays. Adjustments occur only when the thermostat is set to AC mode.
• Participants will receive a $75 one-time bill credit after being accepted into the program and an additional $7.50 bill credit per device during the months of March through November for staying enrolled in the program. If the thermostat was installed as part of a CenterPoint direct install program, the one-time $75 credit does not apply.

How will I know if I’m eligible to enroll?

To be eligible to enroll, you must:

• Be a CenterPoint Energy residential electric customer.

• Use an eligible internet-connected thermostat for cooling.

What is my enrollment incentive and when will I receive it?

Participants will receive a one-time $75 bill credit after being accepted into the Smart Cycle program. This credit will be applied within approximately 1 to 2 billing cycles after enrollment. If the thermostat was installed as part of a CenterPoint direct install program, the one-time $75 credit does not apply.

How and when will I receive the $7.50 participation incentive?

You will receive an additional $7.50 bill credit per enrolled device each month from March through November, as long as you remain enrolled in the program. This credit will be applied within approximately 1 to 2 billing cycles after enrollment.

If I replace my old thermostat with a new model, will I receive an additional enrollment incentive?

No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

Are you going to control my thermostat?

• In some cases, your thermostat may be adjusted down 3 degrees prior to an adjustment event to precool your home.
• At the start of an adjustment event, your thermostat will be automatically adjusted up to four degrees above the current temperature.
• The adjustment will typically last no more than four hours on non-holiday weekdays and will occur between 1 p.m. and 6 p.m.
• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.
• You can opt out of an event at any time from your mobile device, web browser or thermostat. You can also opt out simply by adjusting the temperature. When you opt-out of the precool, you also are opting out of the temperature adjustment.

Which thermostats qualify for the program?

Where can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

How do I sign up for the Smart Cycle program?

Visit www.thermostatrewards.com/centerpoint-in

Confirm your eligibility for the Smart Cycle program by answering these three questions

1. Are you a CenterPoint Energy residential electric customer?

2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?

3. Will you allow CenterPoint Energy to make short, low-impact thermostat adjustments on high energy usage days?

If you answer yes to these three questions, please choose whether you have a thermostat to enroll in the Smart Cycle program.

• If you have an existing thermostat, please select your thermostat among the eligible models.

• Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by CenterPoint Energy, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

How can I purchase an eligible thermostat to participate?

Visit www.CenterPointEnergy.com/Shop

When adding your thermostat, select the Smart Cycle program from the available options to enroll and receive program benefits.

How will I know that a temperature adjustment is in progress?

Will participating in the program compromise my comfort?

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. You can easily opt out of an event at any time, for any reason. Your participation is voluntary and you will retain control of your thermostat.

Am I allowed to opt out of thermostat adjustment events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device or web app.

Does opting out of the pre-cool opt me out of the thermostat adjustment event?

For the majority of devices, when you opt out of the precool, you are also opting out of the temperature adjustment. If you own an ecobee device, you may also need to opt out of the temperature adjustment.

How do I unenroll from the Smart Cycle program?

Send an email to centerpoint-IN@energyhub.com, requesting to end your participation in the Smart Cycle program. Unenrolling from the program will end your participation for all of your enrolled thermostats. Once you unenroll in the program, you will not receive the annual participation incentive.

What if I have additional questions about the program?

Please email centerpoint-IN@energyhub.com.