DTE Smart Savers FAQ

What is the DTE Smart Savers program?

• DTE’s voluntary demand response program is designed to reward you for reducing your electricity use during periods of high demand, while helping the environment and reliability of the electricity grid.

• Participants agree to brief, limited events which adjust their thermostats during peak electric demand. You can anticipate at least one adjustment, and a maximum of up to 56 event hours. Peak demand periods for adjustments typically occur on especially hot days. Adjustments will occur on non-holiday weekdays.

• DTE residential or small commercial business electricity customers who have installed a qualifying connected thermostat controlling their central air conditioning system or air source heat pump system are eligible.

How will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

• You are a DTE residential or small commercial business electric customer.

• You use your thermostat to control your central air conditioning or air source heat pump system.

• You have an installed, eligible internet-connected thermostat.

• You must have AMI metering installed at your service address.

• You must not have a second separately metered service like, for example, the Interruptible Air Conditioning rate.

• You must not be enrolled in the CoolCurrents programs.

How do I receive the participation incentive?

• Residential and commercial customers will receive a $50 bill credit annually at the end of each season for staying enrolled and participating in events throughout the season.

• The annual incentive can be terminated at any time at the discretion of the Utility Company.

Where can I find the Terms and Conditions for this program?

How do I sign up for DTE Smart Savers?

• Confirm your eligibility for the DTE Smart Savers program with these three questions:

  1. Are you a DTE residential or small commercial business electric customer?

  2. Do you use your thermostat to control your central air conditioning or air source heat pump system?

  3. Will you allow DTE to make short, low impact thermostat adjustments on high energy usage days?

• If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the DTE Smart Savers program or if you would like to purchase a thermostat.

  • If you have an existing thermostat, please select among the eligible models.

  • If you don’t have an existing eligible thermostat, please choose a model, purchase.

     and install it. Once you have installed and activated, come back to enroll your new thermostat in the DTE Smart Savers program.

  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.

  • Once your eligibility is confirmed by DTE, you will be enrolled in the program. You will receive notification on your eligibility status in your email.

How will I know that a Smart Rewards event is in progress?

• Depending on your thermostat provider, you will receive an email or notification in your web or mobile application. 

How will my thermostat be adjusted?

• At the start of an event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature.
• The adjustment will typically last no more than 4 hours, and will occur between 12 pm and 8 pm. Adjustments will not occur on holidays.
• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.
• In some cases, your thermostat might be adjusted down 3 degrees prior to an adjustment event to pre-cool your home or business.
• You can opt out of an event at any time from your mobile device, web browser, or thermostat. For the majority of devices, when you opt out of the pre-cool, you are also opting out of the temperature adjustment. If you own an ecobee device, you must also opt out of the temperature adjustment.

Will participating in the program negatively impact my comfort?

Am I allowed to opt out of thermostat adjustment events?

How do I join the Smart Savers Gas pilot program?

• After being accepted into Smart Savers, you can fill out this form to apply. You'll get rewarded with a $25 gift card when you enroll AND another $25 gift card at the end of the season. 
• The Smart Savers Gas pilot lasts from November 2025-March 2026

How do I unenroll from DTE Smart Savers?

What if I have additional questions about the program?

See the Terms & Conditions for full program terms.

When you enroll in the DTE Smart Savers program, you will receive a $50 bill credit at the end of each season if you stay enrolled through September 30 and participate in events. You must be enrolled by September 1 to be eligible for the $50 bill credit.

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