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ConnectedSolutions NY Gas FAQ

What is the National Grid ConnectedSolutions program?

  • National Grid’s voluntary demand response gas program is designed to reward you for reducing your energy use during periods of peak natural gas demand.

  • Participants agree to brief, limited events which adjust their thermostats during peak natural gas demand periods from November 1 to March 31. You can anticipate at least one adjustment, and a maximum of up to 5 adjustments per winter season. Peak demand periods for adjustments typically occur on especially cold days. Adjustments will not occur on holidays.

  • National Grid residential or small business gas customers who have installed a qualifying connected thermostat controlling their natural gas furnace are eligible.

  • Participants will receive a one-time $25 virtual prepaid Mastercard® per device after being accepted into the program and an annual $25 Prepaid Mastercard per device at the end of each winter season for each subsequent year they stay enrolled and participate. Participants with select thermostat models can earn an additional $15 per year in annual participation incentives if their manufacturer participates in Full Day Bonus events.

How will I know if I’m eligible to enroll?
 

To be eligible to enroll, you must meet the following qualifications:

  • You are a National Grid residential or small business gas customer.

  • You use your thermostat to control your natural gas furnace or boiler.

  • You have an installed, eligible internet-connected thermostat.

What is my enrollment incentive?
 

Participants will receive a one-time $25 Prepaid Mastercard per device after being accepted into the program.

When will I receive the one-time $25 Prepaid Mastercard for enrolling in ConnectedSolutions?
 
You will receive your one-time $25 Prepaid Mastercard for being accepted into ConnectedSolutions within four to six weeks of being accepted into the program.
How do I receive the $25 participation incentive?
 
You will receive your $25 Prepaid Mastercard at the end of the season for participating, which will take effect after the second full season you stay enrolled.
If I replace my old thermostat with a new model, will I receive an additional enrollment incentive?
 
No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.
Where can I find the Terms & Conditions for this program?

Provider

Terms and Conditions

Alarm.com

Terms and Conditions

ecobee

Terms and Conditions

Honeywell Home

Terms and Conditions

Honeywell TCC

Terms and Conditions

Lux

Terms and Conditions

Google Nest

Terms and Conditions

Sensi

Terms and Conditions
Which thermostats qualify for the program?
 
 

Provider

Approved Thermostats

Alarm.com

Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat; Smart Thermostat HD (ADC T40K-HD); ADC T3000, ADC T2000, ecobee Thermostat, Honeywell T6

ecobee

ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential

Google Nest

Google Nest Learning Thermostat (4th gen), Google Nest Learning Thermostat (3rd gen), Google Nest Thermostat, and Google Nest Thermostat E

Honeywell Home

Wi-Fi T5+ Smart Thermostat, Wi-Fi T6 Pro Smart Thermostat, Wi-Fi T9 Smart Thermostat, Wi-Fi T10 Smart Thermostat

Honeywell TCC

Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, Wi-Fi 9000 Smart Thermostat, Wi-Fi 7-Day Programmable Smart Thermostat, Wi-Fi VisionPro 8000 Smart Thermostat, Wi-Fi Round Smart Thermostat

Lux

LUX/GEO, LUX KONO

Sensi

Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat, Sensi Lite Smart Thermostat, Sensi Touch 2 Smart Thermostat

 

Which thermostat qualify for Full Day Bonus events?
 
Currently only Honeywell models allow for participation in Full Day Bonus events.
How do I sign up for the ConnectedSolutions program?
 
How do I sign up for the ConnectedSolutions program?

Confirm your eligibility for the ConnectedSolutions program with these three questions

  1. Are you a National Grid residential or small business gas customer?

  2. Do you use your thermostat to control your natural gas furnace or boiler?

  3. Will you allow National Grid to make short, low impact thermostat adjustments on high energy usage days?

If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the ConnectedSolutions program.

  1. If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the ConnectedSolutions program.

  2. Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.

Once your eligibility is confirmed by National Grid, you will be enrolled in the program. You will receive notification on your eligibility status in your email.

How will I know that a temperature adjustment is in progress?
 
Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.
How will my thermostat be adjusted?
 
  • At the start of an event, your thermostat will be automatically adjusted up to 4 degrees below the current temperature.

  • The adjustment will last no more than 4 hours and will occur between 6-10 am or 4-8 pm.

  • Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.

  • You can opt out of an event at any time from your mobile device, web browser, or thermostat.

How will my thermostat be adjusted during Full Day Bonus events?
 
  • During Full Day Bonus events your thermostat will be adjusted by approximately 1 degree below the scheduled temperature.

  • The adjustment will last for 20 hours, segmented into 3 adjustment periods from 10am-4pm, 4pm-12am, and 12am-6am, followed by a standard 4 degree offset for 4 hours from 6am-10pm

  • You can opt out of an event adjustment period at any time from your mobile device, web browser, or thermostat.

Am I allowed to opt out of thermostat adjustment events?
  
Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary.
How do I unenroll from the ConnectedSolutions program?
  
Send an email nationalgridnygas@energyhub.com requesting to end your participation in the ConnectedSolutions program. Unenrolling from the program will end your participation for all your enrolled thermostats.
What if I have additional questions about the program?
  
You can reach out to nationalgridnygas@energyhub.com.

 

National Grid does not approve or endorse any one device or vendor over another and is not responsible for the vendors’ services and products.

The National Grid logo is owned by National Grid.

Google, Nest Thermostat, Nest Learning Thermostat and Nest Thermostat E are trademarks of Google LLC.