Power Rewards FAQ

• The Power Rewards Program is a voluntary program for eligible NIPSCO residential customers with qualified smart thermostats connected to their central A/C and Wi-Fi. When summer temperatures rise and electric demand is high, participants can allow their thermostat provider to make small, temporary temperature adjustments to enrolled smart thermostats. These adjustments help reduce stress on the grid and provide a more reliable energy future. 
• The summer season lasts from June 1^st to September 30^th.
• Adjustments are limited to a 4 degree increase or less and last no more than 4 hours. Most events happen between 1–7pm CT, but they may occur between 6am–10pm CT.
• Participants will receive a one-time $50 Virtual **Visa® Prepaid Card (limit one per household) after successfully enrolling in the program. Participants will also get a $25 Virtual Visa® Prepaid Card each season they remain in the program; paid at the end of the summer season.

To be eligible for *NIPSCO’s Power Rewards Program, you must:

• Be a NIPSCO residential electric customer with active service in your name and an account in good standing.
• Use a qualified smart thermostat with central A/C that’s connected to Wi-Fi and registered with the manufacturer.
• Agree to brief thermostat adjustments during high-demand periods.

• You can find the program terms and conditions for all thermostat providers here: *Terms and Conditions

• You’ll receive a one-time $50 Virtual **Visa® Prepaid Card after you successfully enroll in the program. Limit one per household.

• Your enrollment reward will be sent to the email address used to register your smart thermostat within 4-6 weeks of being accepted into the program.

• If you remain actively enrolled in the program, you’ll receive a $25 Virtual **Visa® Prepaid Card each year following the end of the summer season. The $25 Virtual Visa® Prepaid Card will be sent to the email address used to register your smart thermostat. Limit one per household.

• No, the reward is limited to one per household. However, you’ll still be eligible for the $25 summer seasonal reward as long as the new thermostat qualifies, and you remain in the program.

• If you already have a qualifying thermostat, select your brand from the list of eligible models and click “Enroll” You’ll be directed to a short enrollment form.
• If you don’t have a qualifying thermostat, you can choose one from the list, purchase and install it, then return to complete your enrollment.
• Once your eligibility is confirmed, you will receive confirmation of your enrollment status via the email address linked to your thermostat account.

• As long as your new thermostat qualifies for the program, you’re still able to participate in Power Rewards. You won’t qualify for another enrollment reward but can keep earning $25 at the end of every summer season.
• Once you have purchased your new thermostat from your preferred retailer, install it in your home and register it with the manufacturer. After you have installed and registered your new thermostat come back to enroll your thermostat in Power Rewards.
• Click the Enroll button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.
  

• Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• During an event, your thermostat will be adjusted by no more than 4 degrees for up to 4 hours.
• Sometimes, your thermostat may pre-cool your home before an event starts to help you stay comfortable—though this may not happen if the event is urgent.

• Adjustments are small, and your comfort is always the priority. You can opt out of any event at any time through your thermostat, app or web browser.

• Yes, absolutely. You’re always in control and can opt out of any event from your thermostat, mobile device or thermostat web app.

• You can leave the program at any time. Just send an email to NIPSCO.PowerRewards@energyhub.com to request removal. Once you’re unenrolled, you won’t receive the seasonal $25 reward and your thermostat will no longer participate in events.

• We’re happy to help. You can reach us at NIPSCO.PowerRewards@energyhub.com with any questions about the program. Please do not send any sensitive, personal, or other information you do not want to be shared.