Indiana Michigan Power FAQ

What is Power Rewards: Smart Thermostat?

• Power Rewards: Smart Thermostat is optional for customers who have eligible smart thermostats connected to their air conditioning.

• When summer temperatures climb, demand for energy increases. Power Rewards: Smart Thermostat is designed to help reduce high energy—or peak—demand. Holding Peak Energy Use Events helps reducing peak demand and can help control costs for all everyone long term.

• Participants agree to brief, limited adjustments of their thermostats during Peak Energy Use Events. The events are held on weekdays from May – September and will not last longer than 6 hours. There are a maximum of 15 events per summer. Peak demand periods for adjustments typically occur on especially hot days. You always have control and can adjust the thermostat at any time.

• Participants will receive a $30 bill credit per device after participating during the summer season. Those who fully opt out of at least 50% of events during the season will not qualify for an incentive.

How will I know if I’m eligible to enroll?

• To be eligible to enroll, you must:

  • Be an Indiana Michigan Power customer.

  • Use an eligible internet-connected thermostat for cooling.

  • Have continuous Wi-Fi /internet.

  • Have central air conditioning.

What is the bill credit for participating in an event?

Customers will receive a bill credit of $30 for participating in the season. Those who fully opt out of at least 50% of events during the season will not qualify for an incentive.

Do I have to participate in the entire event to get a credit?

You must partially participate in at least 50% of events during the season.

How do I receive the participation credit?

As a bill credit. 

If I replace my old thermostat with a new model, will I receive an additional enrollment incentive?

No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

Which thermostats qualify for Power Rewards: Smart Thermostat?

Where can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

How do I sign up for Power Rewards: Smart Thermostat?

Visit www.greatergrid.com/enroll/programs/thermostats/PRST

How will I know that a Peak Energy Use Event is in progress?

Prior to a Peak Energy Use Event, we will post a “Peak Energy Use Event” Alert on our websites letting you know when the event will start and stop. Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

How will my thermostat be adjusted?

• At the start of the event, your thermostat will be automatically adjusted a few degrees above the current temperature.

• The adjustment will no more than six hours on non-holiday weekdays.

• When the event is over, your thermostat will return to its normal setting and schedule.

• You can opt out of an event at any time from your mobile device, web browser or thermostat. When you opt out you will not get the bill credit or energy savings.

Will participating in Power Rewards: Smart Thermostat compromise my comfort?

A Peak Energy Use Event will only affect the temperature by a few degrees, with minimal impact on comfort. You can easily opt out of an event at any time, for any reason. When you opt out you will not get the bill credit or energy savings. You always have control and can adjust the thermostat at any time.

Am I allowed to opt out of Peak Energy Use Events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

How do I unenroll from Power Rewards: Smart Thermostat?

Participating customers must agree to participate for an initial period of one year and thereafter may discontinue participation by contacting saveenergyathome@energyhub.com, requesting to end your participation. Unenrolling from Power Rewards: Smart Thermostat will end your participation for all of your enrolled thermostats. Once you unenroll, you will not receive bill credits.

What if I have additional questions about Power Rewards: Smart Thermostat?

Please visit ElectricIdeas.com/SmartThermostat or email saveenergyathome@energyhub.com.