Roseville's Power Flex Program

• PowerFlex is Roseville Electric’s voluntary Demand Response Program utilizing brief adjustments on participant’s smart thermostats to conserve energy during times of peak demand. Customers are rewarded with a $25 bill credit for enrollment and a $25 annual bill credit for participating.

Event Season

• May 1^ST- Sept 30^th.

Event Duration

• Events will typically run for 1 hour but may last up to 4 hours in extreme conditions.

Event Times

• Events may be called anytime between 6am-10pm but are most likely to be called between the hours of 5pm-6pm or 6pm-7pm.

Excluded times

• Weekends and Holidays will be excluded except during extreme grid emergencies.

Degree Change

• Thermostat settings will typically be raised 4 degrees but may be adjusted as little as 1 degree. Once an event ends, your thermostat will return to its previous set point.

How warm might my home/business get?

• This depends on your thermostat temperature setting prior to the event. Temperatures in your home or business may not increase the full 4 degrees depending on the event duration as well as your home/building’s efficiency and insulation factors. If the temperature in your space rises beyond 4 degrees, your system will activate to lower the temperature regardless of if the PowerFlex event is still going. You can always opt out on your thermostat or app if your space becomes uncomfortable at any point.
  

What if my air conditioning is off?

• If your air conditioner is not in cooling mode, your thermostat will not be called into an event and the temperature setting will not be raised.

Precooling

• Some, but not all events may include a pre-cooling period prior to the event where your thermostat temperature set point will be lowered prior to being increased for the event.

Notifications

• Events may start and end without notification. An image may appear on your thermostat or web/mobile application letting you know when an event is underway. Some thermostat providers may send notifications prior to an event.

• Participants will receive a one-time $25 bill credit within 90 days of successfully enrolling in the program.

• The $25 bill credit for participating in the May-Sept season will be issued every November.

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  Participants must be currently enrolled in the program on November 1st of each year to receive the annual participation incentive.

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  The enrollment incentive and the annual participation incentive are limited to one per household. You will not receive multiple incentives for enrolling multiple thermostats per location.

• Credits will be listed on your bill as a "Power Flex Enrollment Credit" or "Power Flex Annual Credit."

If I leave the PowerFlex program early, will I still get the annual $25 credit?

• To receive the annual $25 credit, customers must remain enrolled in the PowerFlex program throughout the year.

• No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

• If you have an installed eligible thermostat, please select your thermostat among the list of eligible models. Then, click the “Enroll” button to go to your thermostat’s enrollment site where you will follow a series of simple steps to enroll.

• Once your eligibility is confirmed by Roseville, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

• PowerFlex events are expected to be infrequent but are allowable up to 80 hours per season.

• A PowerFlex event may be called during the unlikely event of a grid emergency in order to prevent a power outage.

• PowerFlex events may be called during other occasions to test emergency preparedness or reduce grid strain during times of peak demand.

What to expect from a PowerFlex Event:

You maintain control/Easy Opt Out

• When an event is called, you’ll maintain control and can easily opt out by adjusting the temperature setting from your thermostat or thermostat app on your phone.

How to unenroll

• Single event opt outs are always available through adjusting the temperature setting on your thermostat or thermostat app.

• If you should want to formally unenroll from the PowerFlex program and any future thermostat adjustment events that may be called, simply email powerflex@energyhub.net requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be enrolled, and you will not receive the annual participation incentive.

What if I have additional questions about the program?

• Please email powerflex@energyhub.net or contact Roseville Electric Utility at (916) 774-5300.

The City of Roseville does not approve or endorse any one device or vendor over another and is not responsible for vendors’ services and products.

Participation in the Power Flex program is not guaranteed. A maximum number of participants may result in some applications being declined.

The Roseville logo is owned by the City of Roseville.

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