TEP Smart Rewards FAQ

• TEP Smart Rewards is designed to reward you for reducing your energy use during periods of high energy use.

• When summer temperatures climb, demand for electricity increases and can strain the grid. TEP’s Smart Rewards program helps reduce energy use during times of high energy demand. This reduces demand and the need for new power sources to meet energy needs. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief adjustments of up to 4 degrees or less to their thermostats during peak electric demand periods from June 1 through September 30 including weekends and holidays. Adjustments to your thermostat typically last no more than three hours. You always maintain control of your device and can opt out of an event at any time based on your own comfort.

• Participants receive a one-time $50 virtual prepaid Mastercard® (limit two per household) after successfully enrolling in the program. In addition, participants will receive a $40 Prepaid Mastercard for up to two eligible thermostats per household each year after the summer season.

To be eligible to enroll, you must:

• Be a TEP residential electric customer with the electric service in your name.

• Use an installed qualifying internet-connected Smart Thermostat for cooling with a central air conditioner or heat pump.

• Allow TEP to make brief, small thermostat adjustments on days of high energy demand.

You can find the program terms and conditions for all thermostat providers below:

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

• At the start of a conservation event, your thermostat will be automatically adjusted up to 4 degrees or less above the current temperature setting.

• We may pre-cool your home during weekday events by lowering your thermostat by up to 3 degrees to increase your comfort during an event. This will happen before 3 p.m. For weekend events pre-cooling will occur immediately before the event start time.

• The event will typically last no more than 3 hours. Once the event is over, your thermostat will return to its previous setting.

• You always maintain control of your thermostat. If during the event you no longer wish to participate, simply change the temperature setting on your thermostat to automatically opt out.

You will receive your $50 Prepaid Mastercard within 30-45 days of being accepted into the program as long as you remain enrolled and your device is connected to Wi-Fi. The $50 Prepaid Mastercard will be sent to the email address used to register in the Smart Rewards program. It will be sent from the tep@redeem.energyhub.com email address. You should add this address to your address book/whitelist to ensure that you receive the incentive.

You will receive a $40 Prepaid Mastercard (up to two per household) after each summer season as long as you remain enrolled in the program through the end of the season on September 30th, and your device is connected to Wi-Fi. The $40 Prepaid Mastercard will be sent to the email address used to register in the Smart Rewards program. It will be sent from the tep@redeem.energyhub.com email address. You should add this address to your address book/whitelist to ensure that you receive the incentive.

The incentive will be sent from tep@redeem.energyhub.com. Check your junk mail. If not found, reach out to the tep@redeem.energyhub.com support email to get a replacement card.

You will receive an email from TEP Smart Rewards (tep@redeem.energyhub.com) with instructions to redeem your enrollment and annual incentives. The email will contain a code and a link for you to activate the card.

For more information on redemption, please visit: https://www.myprepaidcenter.com/faq

A physical card will be issued/sent in 7 days if the virtual card has not been redeemed. You will receive an email (sent to the email address used to register in the Smart Rewards program) that your physical card is being mailed to your home address.

Yes, it is not necessary to add the virtual card to a mobile wallet to use it.

Cards can be used anywhere Mastercard is accepted with a couple of exceptions:

• Exceptions:

  • Cards cannot be used at an ATM

  • Cards cannot be used at a gas pump

Note: Can be used to prepay for gas inside the gas station

Your card is good for 6 months after it is issued.

Issues associated with the Prepaid Mastercards (e.g. card won't activate, balance, send me a new card, etc.) can be managed directly by contacting:

• 1-888-371-2109, or https://myPrepaidcenter.com/contactus

1. Go to 'Amazon's Reload Your Balance' page.

2. Enter the amount that's on your Mastercard gift card.

3. Sign in to your Amazon account (this step is required even if you're already logged in).

4. Enter your gift card information in the specified fields and click 'Add your card'.

   • If you don't know the balance on your Mastercard gift card, there is a balance check number on the back of the card so you can find out how much is on it.

5. Select your gift card as the payment method and click 'Done'.

6. You'll then be redirected to the reload your balance screen; verify the amount of the gift card and then click 'Reload' button.

No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

Your thermostat is associated with the TEP Service account you enrolled with. If you move and bring your thermostat with you, you will need to unenroll your device with your thermostat provider and re-enroll in Smart Rewards at your new address.

Your thermostat is associated with the TEP Service account and address you enrolled with. If you do not take your thermostat with you, you must unenroll the device from your thermostat provider and the Smart Rewards program.

Please email us at tep@energyhub.com.