Orange & Rockland Smart Savers battery FAQ

What is the Orange & Rockland Utilities’ Smart Savers battery program?

The Orange & Rockland Utilities' Smart Savers battery program rewards customers for allowing Orange & Rockland Utilities to discharge their battery storage systems during times of high demand.
Orange & Rockland Utilities' sends signals to inverters that control batteries to reduce peak energy use, reduce air pollution, and lower electricity costs from May 1 to September 30th.
Events can be called anytime between 3pm – 8pm ET and will typically last a maximum of 4

How will I know if I’m eligible to enroll?

To participate in the Smart Savers battery program, you must be an Orange & Rockland electric customer. You must also use a battery storage system controlled by a supported battery or inverter manufacturer, and your battery must perform in accordance to what is in your interconnection service agreement (ISA).
Please see the list of supported inverter manufacturers and battery models below. You can also reach out to your installer to see if they install one of the supported inverters.

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Eligible Inverters	Eligible Batteries
Franklin Home Power aPower X (battery & inverter)	Franklin Home Power aPower X (battery & inverter)

Please contact your battery vendor or installer for more information on which inverter and battery models are best suited for your system.

Where can I find the Terms and Conditions for the program?

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What is the incentive for participating?

By enrolling and participating in the program, you earn $50 per average kW used throughout the summer. On average customers earn $180 per year in this program.

How much can I expect to earn?

Your payment will be based on your average power contribution during peak events. A typical home battery could contribute up to an average of 6 kW per event which would earn $180 for the summer.
Note: Battery system performance will vary based on size, configuration, internet connectivity, and other factors. Please contact your battery storage system vendor or installer for more information about your battery's expected contribution and the incentive you can expect to earn.

When and how can I expect to receive my incentive?

Incentive payments for performance will be sent at the conclusion of each summer season paid as a virtual prepaid Mastercard®.
This Prepaid Mastercard will be sent via email from oru@energyhub.com. Please be sure to give your correct email address when enrolling so that your incentive goes to the right place.

How can I ensure that I’ll still have backup energy if I need it?

Orange & Rockland will not call events if a severe storm is forecast to ensure customers battery storage systems can be utilized for backup power if needed.
In addition, some battery vendors can help you configure your system to limit how much your system will discharge during events. Please note however that this will affect how much your system will earn.

Can I participate if I have a battery storage system only (without solar)?

Customers who don’t have a renewable energy system but do have an energy storage system that charges from the electricity grid may participate in Smart Savers.

Do I need to maintain an internet connection to my energy storage system?

If we cannot communicate with your energy storage system, or if your energy storage system cannot discharge when needed (due to a maintenance issue), the incentive paid will be affected.

What if I don’t already have a qualifying system?

You can find resources regarding getting a qualifying system installed and receiving the NYSERDA Residential Storage Incentive here.

How do I unenroll from the program?

Please contact your battery vendor or installer, or oru@energyhub.com to unenroll from the Smart Savers program.

Orange & Rockland does not approve or endorse any one device or vendor over another and is not responsible for the vendors’ services and products.

The Orange & Rockland logo is owned by Orange & Rockland.