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Program FAQs

What is required to participate?

To participate in NW Natural Thermostat Rewards:

  • You must be a NW Natural residential or small commercial customer and have the natural gas account in your name or be an authorized user on the account.
  • An eligible smart thermostat must be installed and connected to your home or business Wi-Fi prior to enrollment.
  • You must use a natural gas forced air furnace for space heating.

What is an "event?" 

As part of the program, an event is when your thermostat automatically lowers the temperature by one to four degrees (Fahrenheit) at your home or business. At the end of an event, your thermostat will automatically return to its original setting. There may be multiple events during the program's winter season. 

How long do events last? 

Program events during the winter season typically could last up to 4 hours. Events can occur between 7a.m. and 11a.m. The winter season will run from November 1, 2026 through March 31, 2026, and start again on November 1, 2026. There may be multiple events during the winter season. 

What are the incentives for enrolling in the program and participating in program events? 

If your program application is accepted, you will earn a $25 gift card reward.

If you participate in at least 50% of all event hours you're eligible for over the winter season, you can earn a $25 reward in the form of a gift card. For example, if only one event is called in the winter season and the event is four hours, you must participate in at least two hours to earn the reward. There may be multiple events called during the program's winter season.

You must remain enrolled through the end of the winter season each year (March 31) to be eligible to receive a participation incentive.

When will I receive my incentives? 

If your enrollment is accepted, you should receive the $25 Virtual Prepaid Mastercard within 60 days from the completion of enrollment.

If you meet the participation requirements, you should receive the $25 Virtual Prepaid Mastercard within 60 days after the end of the season. The program winter season ends on March 31.

What if I don't want to participate in an event? 

You can manually opt out of an event at any time through your thermostat or thermostat app on your smartphone. 

What happens if I manually adjust my thermostat's temperature setting during an event? 

If you are enrolled in the program and adjust your thermostat's temperature setting during the event, it will be recorded as opting out of the event. 

 Why did my thermostat pre-heat before an event? 

Pre-heating your home can help you stay comfortable when your thermostat temperature adjusts down a few degrees (Fahrenheit) before an event. This may not happen every time an event is scheduled, and could vary depending on your thermostat manufacturer settings.

Is my thermostat adjusted outside of program event hours? 

For this program, the thermostat manufacturers only adjust temperatures during event periods. The thermostat is not adjusted at any other time for this program. If you are experiencing issues with temperature shifts outside of the event period, please contact your thermostat manufacturer.  

Who do I contact for issues with my thermostat? 

Please contact your thermostat's customer service team or review their online support resources:

What if I want to unenroll from the program? 

 To unenroll from NW Natural Thermostat Rewards, please send an email to the program team at thermostatrewards@nwnatural.com
Be sure to include the name and email address used to sign up with the program. 

Can I enroll in PGE's Smart Thermostat program at the same time? 

Dual enrollment is based on the thermostat manufacturer's functionality.
  • Nest: Dual enrollment could happen if you sign up for NW Natural's program first (for the winter season) and then sign up for PGE's Smart Thermostat program (for the summer season).
  • Honeywell Home/Sensi/Amazon: No restrictions on dual enrollment.
  • ecobee: You can only be enrolled in one utility program at a time.

Who is Resideo? 

Resideo is NW Natural's partner for this program, providing administration and offering customer support assistance as needed. To learn more about Resideo, click here. 

What if I have more questions about the program? 

If you have questions or need program support, please send an email to thermostatrewards@nwnatural.com