• Eversource’s voluntary demand response program is designed to reward you for reducing your electricity use during periods of high demand, thereby helping the environment and reliability of the electricity grid.
• Participants agree to brief, limited adjustments of their thermostats during periods of peak electric demand between June 1 and September 30. You can anticipate between 15 - 20 events called per season. Peak demand periods typically occur on especially hot days.
• Eversource residential or small business electricity customers who have installed a qualifying connected thermostat that controls their central air conditioning or heat pump system are eligible. Note:
  Customers served by Cape Light Compact for energy efficiency services are eligible to enroll through Cape Light Compact.
• Participants will receive a one-time $50 Virtual Visa® Prepaid Card per device after being accepted into the program and another $20 Virtual Visa® Prepaid Card per device at the end of each summer season for participating. Income eligible, Small business, and customers in select Massachusetts areas may earn higher incentives.
• If you would like to end your enrollment, please send an email to eversource@energyhub.com requesting to end your participation in ConnectedSolutions with your reasoning for wanting to unenroll.

• You are an Eversource residential or small business electric customer.
• You are not served by Cape Light Compact for energy efficiency services.
• You have an installed, eligible connected thermostat.
• You use your thermostat to control your central air conditioning or heat pump.

• Visit https://greatergrid.com/enroll/programs/thermostats/eversource/

• Confirm your eligibility for ConnectedSolutions by answering these four questions:

  1. Are you an Eversource residential or small business electric customer?

  2. Are you not served by Cape Light Compact for energy efficiency services?

  3. Do you use a connected thermostat to control your central air conditioning or heat pump?

  4. Will you allow Eversource to make short, low impact thermostat adjustments on peak energy days?

• If you answer yes to these four questions, please choose whether you have an eligible thermostat to enroll in ConnectedSolutions or if you would like to purchase one.

  • If you already have a thermostat, please select your thermostat among the eligible models.

  • If you don’t have an eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the ConnectedSolutions program. Note: You may be eligible for Mass Save or Energize Connecticut rebates for eligible thermostats.

  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.

• Once your eligibility is confirmed by Eversource, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

The program:

• Supports New England energy initiatives.
• Protects our environment by lowering emissions.
• Helps support reliability of the electric system.

Eligibility varies by state. In Massachusetts, commercial electric customers qualify if their total annual usage across all accounts owned by the entity is less than 1.5 million kWh. In Connecticut, commercial electric customers qualify if their annual usage is less than 3 million kWh per location. Not sure of your annual usage? Contact us at ConnectedSolutions@eversource.com to confirm if you meet the criteria. Click here to learn more about demand response for small businesses.

• If you live in select Greater Boston areas you may qualify for a $150 enrollment incentive:
  • Dorchester
  • Mattapan
  • West Roxbury
  • Hyde Park
  • Cambridge
  • Or the Town of Milton

Participants will receive a one-time $50 Virtual Visa® Prepaid Card per thermostat after being accepted into the program. Income eligible and customers in select Massachusetts areas may be eligible for enhanced enrollment incentives.

You will receive an email with your one-time Virtual Visa® Prepaid Card for being accepted into ConnectedSolutions within four to six weeks of being accepted into the program.

You will receive an email with your $20 Virtual Visa® Prepaid Card at the end of the summer season for participating. Small business participants may be eligible for enhanced performance incentives.

Eligible customers can receive a one-time incentive of $100 for enrolling and $20 annually per accepted device.

Eligible customers can receive a one-time enrollment incentive of $50 and an annual incentive of $200 per accepted device.

In Massachusetts, residential customers on the Assistance Rate R2 or R4 qualify. In Connecticut, residential customers currently enrolled in a Hardship program or on the low-income discount rate are eligible. Learn more about the Assistance and Discount Rate here.

You will be notified via email after acceptance in ConnectedSolutions if you have been enrolled in ConnectedSolutions+.

No, since you have already received an enrollment incentive, you will not receive an additional one, but you are eligible for the annual incentive for continued participation.

Below is the current list of qualifying thermostats.

Terms and Conditions for all thermostat providers can be found here.

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

• At the start of a peak energy event, your thermostat will be automatically adjusted no more than 4 degrees above the current temperature.
• The adjustment will typically last no more than 3 hours, and will occur between 3 p.m. and 8 p.m. There may be slightly adjusted event parameters for ConnectedSolutions+ participants.
• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.
• In some cases, your thermostat might be adjusted down 3 degrees prior to an adjustment event to pre-cool your home or business.
• You can opt out of an event at any time from your mobile device, web browser, or thermostat. For the majority of devices, when you opt-out of the pre-cool, you are also opting out of the temperature adjustment. If you own an ecobee device, you must also opt out the temperature adjustment.

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

For the majority of devices, when you opt out of the pre-cool, you are also opting out of the temperature adjustment. If you own an ecobee device, you must also opt out the temperature adjustment.

Send an email to eversource@energyhub.com requesting to end your participation in ConnectedSolutions. Unenrolling from the program will end your participation for all of your enrolled thermostats.

You can reach out to eversource@energyhub.com.